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Privacy - Terms & Conditions
Privacy
We recognize that our online customers are concerned about their personal information and how it will be used. So we have done our very best to make ordering from gems.com a safe and hassle-free experience!
Order Technology
Orders placed on our site are encrypted with SSL (Secure Socket Layers) technology. When placing an order with us, you are on our secure server where you can enter your personal information without fear of it being insecurely transmitted to someone else. Check this by looking for the lock symbol at the bottom of your browser window. You will see that this symbol appears as soon as you click to submit your order, indicating you are on a secure site. The information you send through our site can be trusted to arrive safely and privately.
Your Personal Information
gems.com collects information that you volunteer in order to process your order, to inform you of special offers, and so that you may receive superior customer service. We do not share your email address with anyone outside of gems.com, other than when necessary to fulfill your order.On occasion, we may share other information with very carefully selected partners in order to provide you with outstanding special offers, but we will only do so with your consent.
Limiting Use of Your Information
If you do not want to ever receive promotional emails from gems.com, please:
Write:
gems.com
PO Box 1409
Addison, TX 75001
Phone: 866-554-4684
Fax: 775-490-3609
Email info@gems.com
Terms & Conditions
Return Policy
At gems.com, we do our best to provide expert advice, a wonderful assortment of items, and quality that you can be proud of, but sometimes, things just don’t work out. Gems.com is proud to offer a 30 day money-back guarantee on all products we offer when returned in their original state. Products sized or altered by third-party jewelers or worn/damaged items cannot be accepted for returns.
- Call or email us. Sometimes an answered question can make all the difference in how you feel about your item. You won’t have to worry about us giving you a hard time or trying to talk you out of returning it, but we would like to help if we can or provide a RMA (return merchandise authorization) number to expedite the handling of your return.
- If you are unable to print the RMA form, call customer service for more information.
- If you are able to print the RMA form, please include it, with all original paperwork, boxes, free gifts or other items received with this purchase, and ship it back to us. Items postmarked after the 30 day grace period will not be accepted.
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