Celebrating 27 Years of Success.

$2 Billion in Sales from Over 1 Million Items.

Nearly 2 Million Items Shown On-Air.

Contact Us

Our team of GIA certified gem experts are at your service. Have questions? Visit our Frequently Asked Questions for immediate answers to common inquires. Or, our team is happy to assist by Phone, Email, and Chat.

Customer Service Hours:

9am-5pm ET [M-F]

Customer Service Phone

888-456-GEMS

Email Address

customerservice@gems.com

Mailing Address

Gem Shopping Network Inc.
3259 Duluth Hwy 120
Duluth, Georgia 30096

Toll-Free Order Line

888-456-GEMS

Hours of Operation

TV Studio and Sales Center:

24 Hours a Day / 7 Days a Week


Need help with an order or item issue? Click the button below to contact our customer service team. If you need help with returns, please call 888-456-GEMS to start the returns process and obtain a Return Material Authorization (RMA) number.